top of page

Shipping Policy

1. Introduction

​

Welcome to HAO Digital. As a service-based business providing marketing solutions to real estate professionals in the United States, we primarily offer digital services. However, in cases where physical materials are necessary, this Shipping Policy outlines the terms and conditions for the shipping of such items.

​

​

2. Scope of Shipping

​

  • Digital Services: Our core offerings are digital and do not require physical shipping. This policy applies only to physical materials related to our services, such as printed marketing collateral, promotional items, or other documentation.

​

​

3. Shipping Process

​

  • Preparation Time: Once you have confirmed your order or request for physical materials, please allow 7 business days for us to prepare the items for shipping. We will notify you once the materials are ready for dispatch.

  • Shipping Methods: We use reliable shipping carriers to ensure your materials are delivered safely and promptly. The shipping method will be selected based on the type of materials and your location.

  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. These costs will be detailed in your invoice or communicated to you before dispatch. Shipping charges may be included in the service fee or billed separately.

​

​

4. Delivery Times

​

  • Domestic Shipments (United States): For shipments within the United States, the typical delivery time is 7 to 15 business days from the date of shipment, depending on the shipping carrier and service level selected.

  • International Shipments (India to the United States): For international shipments, delivery times can range from 6 to 8 weeks. Customs processing and local delivery services may affect the estimated delivery time.

​

​

5. Shipping Charges

​

  • Included Costs: If shipping costs are included in your service package or as per the Service Agreement, no additional charges will apply.

  • Additional Charges: Any extra shipping costs due to changes in shipping method, urgent delivery, or incorrect address will be billed to you. We will inform you of any additional charges before proceeding with shipping.

 

 

6. Address Accuracy

 

You are responsible for providing accurate and complete shipping information. Any delays or issues caused by incorrect or incomplete addresses will not be our responsibility. Please verify your shipping details before finalizing your order.

​

​

7. Tracking and Notifications

​

  • Tracking Information: Once your materials are dispatched, you will receive a tracking number and shipping details to monitor the progress of your shipment.

  • Delivery Notifications: We will notify you when your shipment is dispatched and when it is out for delivery. If you encounter any issues with delivery, please get in touch with us promptly.

​

​

8. Lost or Damaged Shipments

​

  • Lost Shipments: If your shipment is not received within the expected delivery timeframe, please contact us within 10 business days. We will assist in locating the package and resolving the issue.

  • Damaged Shipments: If you receive damaged materials, please notify us within 7 business days of receipt. We may request photos of the damaged items and packaging to process a claim or arrange a replacement.

 

 

9. Returns and Exchanges

​

Due to the nature of our services, returns or exchanges of physical materials are generally not accepted. However, if there is a significant issue with the materials provided, please contact us within 7 business days for resolution.

 

 

10. Policy Changes

​

We reserve the right to update this Shipping Policy at any time. Any changes will be communicated to you via email or through our website. Continued use of our services after any policy amendments constitutes acceptance of the updated terms.

​

​

11. Contact Information

​

For questions regarding this Shipping Policy, please contact us at:

​

HAO Digital Pvt Ltd.
93, Shakuntalapuri, Thatipur
Gwalior, 474011
Madhya Pradesh
India
contact@haodigital.com

+91 62-61768011

​

Thank you for choosing HAO Digital. We are committed to providing exceptional service and look forward to assisting you.

​

 

bottom of page